Wellness Co. Policies

Live well, Be well

Cancellation & No-Show Policy

At Wellness Co., we require a minimum of 48 hours’ notice to cancel or reschedule an appointment.

This policy ensures that other guests have the opportunity to book open appointment times and that our providers’ schedules are respected.

  • Appointments canceled or missed within 48 hours will incur an automatic cancellation/no-show fee charged to the credit card on file.
  • Our providers are often booked weeks to months in advance, and last-minute cancellations make it difficult to fill those openings.

We appreciate your understanding, as this policy allows our team to continue providing high-quality service and care to all patients while respecting our providers’ valuable time.

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Appointment Policy

At Wellness Co., we require a minimum of 48 hours’ notice to cancel or reschedule an appointment.

This policy ensures that other guests have the opportunity to book open appointment times and that our providers’ schedules are respected.

  • Appointments canceled or missed within 48 hours will incur an automatic cancellation/no-show fee charged to the credit card on file.
  • Our providers are often booked weeks to months in advance, and last-minute cancellations make it difficult to fill those openings.

We appreciate your understanding, as this policy allows our team to continue providing high-quality service and care to all patients while respecting our providers’ valuable time.

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Appointment Policy

Please arrive on time for your appointment. Arriving late may shorten your treatment time.

  • If you are more than 10 minutes late, we reserve the right to reschedule your appointment and apply the cancellation fee (see policy above).
  • We will make every effort to accommodate you within your scheduled time.

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Refund Policy

Services

We do not offer refunds for any services rendered.
Aesthetic results vary from person to person, and while our providers aim to achieve your desired outcome, results cannot be guaranteed. Additional treatments to achieve optimal results are the client’s responsibility.

Retail Products

We do not offer refunds on product purchases.

  • Defective products may be exchanged within 14 days for the same product only.
  • Gift certificates are non-refundable.

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Children Policy

At Wellness Co., we love seeing your little ones!

Children are welcome to accompany you during brief appointments such as:

  • Neuromodulator treatments (30 minutes or less)
  • IM injections
  • Lab draws
  • Retail shopping

For safety reasons and to maintain a relaxing environment, we kindly ask that you arrange childcare prior to:

  • Spa services
  • IV therapy sessions
  • Laser appointments
  • Infrared sauna visits

Thank you for helping us provide a calm and restorative atmosphere for all guests.

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Friendly Reminders:

  • If we don’t answer the phone right away, please wait a few minutes and try again, or leave a voicemail – we will always return your call!
  • Please treat all team members with kindness and respect. We are here to serve you and value a positive environment for everyone.
  • Occasionally, there may be a short wait. We promise to devote the same time and care to you as we do to each patient.
  • If we believe we cannot meet your specific needs, we will communicate that openly your satisfaction and safety are our priority.

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Package Expiration Policy

Effective November 1, 2025, all packages purchased at Wellness Co. will expire two (2) years from the date of purchase.
Thank you for your understanding and cooperation.

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Photo ID & Privacy Policy

Effective May 1, 2024, guests who pay by cash or check will receive a 2% discount on their total bill.

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Cash/Check Discount

Effective November 1, 2025, all packages purchased at Wellness Co. will expire two (2) years from the date of purchase.
Thank you for your understanding and cooperation.

WELLNESS CO

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Live well, Be well

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Our passion is improving health and well-being through comprehensive wellness. By blending advanced aesthetics, med spa services, and concierge medicine, we deliver care that is both safe and transformative.

With board-certified expertise and a commitment to excellence, our team provides personalized treatment in a calm, relaxing, and upscale environment. At Wellness Co., every detail is designed to help you feel confident, supported, and cared for inside and out.

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